Hi Callum. How do you contact TradeMe exactly? Everywhere I looked I get FAQ's (was this helpful?). Like I said they operate at arm's length there's no personal service just like trying to contact Google (Alphabet) if you have a Gmail issue - it's all automated workflow crap now. TradeMe itself does not protect its customers, it offers some options that's all as far as I can see. Open a Dispute literally means opening a case with the Disputes Tribunal. Have you ever done that? It's not trivial. If more money was involved maybe I would consider it but part of the process is having a document...

No I gave them plenty of time to respond. My email to them was in response to previous communication regarding shipping times so we had an established link. I warned them that I would be placing feedback if I didn't hear from them by a specific time and date.