When I came across this thread I thought it must be an Aramex thread, but it just seems that the vast majority of shipping problems occur when you use Aramex.  I receive stock from the UK and my supplier charges a standard shipping rate.  If they use DHL I receive a parcel in pristine condition, not even a squashed corner, within a week to ten days.  If they use Aramex it takes at least three weeks, the parcel arrives squashed, generally with at least one side of the box burst open.  Luckily the items I purchase are pretty sturdy, although I have lost a few smaller items out the holes in th...

In Dunedin it's not pickups that are the problem, they prioritise outgoing parcels to the cost of the ones coming into Dunedin, so Dunedin sellers are okay to use Aramex, but just a warning to the rest of NZ if you are sending to Dunedin, choose another courier as Aramex don't have the staff in their depot to process incoming parcels in a timely manner.  That is not me theorising, that is what the customer service rep in the depot told me.

The driver who drops stuff off to me seems very nice.  My problem is not with him, it's with Aramex as an organisation.  Although it's the Dunedin franchise I'm experiencing problems with, they all seem to be blocking complaints going to the franchisor which is the only entity that might be able to encourage them to sort out their problems.  The owner/manager of the Dunedin franchise is never in the office so lack of supervision could be one of their problems.  

To Flossy re using contact pages.  I have posted at least eight inquiries on the Aramex contact pages in the last month, have not had any reply.  You have to phone them, the contact pages are just a black hole that they are using to try to placate and delay having to deal with their problems.

There is a problem receiving packages in Dunedin, but they seem to be able to be sent okay.  I refuse to use Aramex for my sending and use Pass the Parcel.  I haven't had a problem with them.  If you are sending a parcel to Dunedin, at the moment they tell me they don't have the staff to sort incoming parcels so are only sorting outgoing.  I was sent an incorrect item, the vendor sent me a return Aramex tag and resent the correct item.  They were both picked up by couriers (in Dunedin and Auckland) on the same day.  The Dunedin-Auckland parcel was delivered within two days on 28 November.  ...