Some good advice there thanks Callum. The product is not faulty but i was going above and beyond to keep him happy but was expecting it to be returned in a saleable condition. The negative feedback issue is definitely skewed against traders and is very frustrating to those of us who do our best to try to offer a reputable service but as you said i will wait and see how it plays out.   thanks again.  

Thanks for your advice Greg. I will send it back to them today.  I'm guessing I'm going to get a reaction as he was already getting wound up!!