Here’s hoping there are positive changes to clearly differentiate who is in trade and who isn’t. The tiny almost impossible to see in trade banner is somewhat pointless. With these changes we need to have clear differentiation.

So are they saying that causal members buying from a ‘in-trade’ seller will not pay a fee to purchase? Or will in-trade sellers be penalised both ways, eg pay the massive success fees we pay today, and lose customers due to our customers also being charged a fee to purchase. Love how comms are always so cryptic that we have to decipher what it means. Why haven’t in trade sellers received comms explaining any implications - surely we will be bombarded with casual sellers wanting to know if they will be charged a purchase fee, hence we should know how to respond

I’m confused, isn’t the make an offer feature optional? Ie if in trade members had the option of using it, we could turn it off and on, per listing. You both make it sound as though enabling this feature for in trade members would mean we a forced to activate it across all listings? I must be mistaken , as I was always of the understanding that casual members chose whether to activate it or not. Back to my original question, surely in trade members should have more functionality , not less? Enabling make an offer, would be the preference of the business, but why is the option not ava...

I’m also waiting for Trademe to highlight the tools they continue to spout as only being available for professional sellers, to somehow justify the fees in-trade sellers pay. Michelle on here (Trademe staff) is yet to point out a single professional seller tool available to us (that we don’t pay extra for). Sponsored listings is a paid product, my products is available to all including casual sellers, tradevine has a monthly fee, Trademe stores has a monthly fee.

I don’t think it’s casual sellers which are Trademe’s main revenue stream. In-trade sellers being charged 11.9% success fees, plus success fees on shipping, and enjoying none of the historical benefits causal sellers have seen like success fee free weekends, has and will continue to drive in-trade sellers away. These recent changes are either going to make or break Trademe. Unfortunately I think the latter will be true

Robster - my understanding is the buyer service fee only applies when purchasing something from a casual seller. If purchasing from an in-trade seller , a buyer pays no additional fees, as these are paid for by the success fees a in-trade seller pays. I’m quite concerned that many of my customers might misunderstand and think that they are also paying a buyer fee when buying from me, because all that differentiates me is a teeny tiny grey bubble which most people pay no attention to which says I’m in-trade.

It's not really the best result at all. Why should the buyer end up with positive feedback being changed to neutral (simply for not placing feedback), and now all feedback is deleted. The best result would be for the buyer to still have positive feedback, at the end of the day there isn't any fault on the buyers part.  Being able to so easily manipulate the Trademe feedback system seems somewhat of a failure.  

If I've ever had a customer wish to return a item due to a change of mind, I always make it 100% clear that goods need to be returned in as new/unworn condition, exactly as received with all packaging etc. I've had the same occur where despite making the refund conditions clear for a change of mind refund, I've had a watch returned with links removed from the strap and links loose in the courier bag, and missing the user guide, in which case I refused to refund, and shipped the watch back to the customer (at my cost). I kept copies of correspondence and took photos, and Trademe removed nega...

On the other hand, I've had negative feedback left by a customer who hasn't even contacted us before placing negative feedback. Personally I think the feedback system is fundamentally broken. People are reluctant to leave negative feedback when negative feedback is justified, and other people leave negative feedback before even allowing a seller/buyer the opportunity to rectify the issue.

Considering the changes in totality, I’m not entirely against them. I think it will drive more people to the website. What Trademe need to be clear about is how they are going to police the site. No success fees for casual sellers will absolutely drive behaviour from sellers who should be in-trade, but choose to explore casual listings for the fees they save. My personal experience is it has been nearly impossible to get sellers who are clearly in-trade, to register as ‘in-trade’. I’ve used the community watch option, and there is no enforcement. With this in mind, should I just start l...