I've often wondered why Trademe dont have a 'holiday mode' or 'temporarily closed' option? As a small home based business, we sometimes travel at short notice due to family commitments, and historically I've spent up to an hour going through 150+ listings adding a comment to each listing description so that potential customers are aware there will be a delay with shipping. I know this feature has been requested many times before - surely something like this wouldn't be difficult to introduce, Trademe already have the option to add a listing footer to each listing (this isn't obvious enough ...
imadeyouthink - the payment instructions emails no longer send, despite it showing as sent when you look at your sold items. Multiple customers of mine have confirmed they dont receive the usual payment instructions email.
Flossy63 - I've posted a reply, it's pending, hopefully you get to see it.
Flossy63 — I think bank deposit absolutely should still be allowed, and I say that as someone who even offers free shipping on top. My reasoning is pretty simple. Over roughly 10 years of selling on Trade Me, I’ve probably received around 2,000 bank deposits, and I’ve never encountered a single case of fraud. That’s not to say it can’t happen, but in practice it seems extremely rare if you follow basic precautions. I never ship anything until the money is actually sitting cleared in my account. Once funds are cleared, the risk is essentially gone. So I do struggle to understand how fraud is...
Callum - I've posted a reply, it's pending. Hopefully you get to see it
Callum — the logic here doesn’t really stack up. You can’t remove bank deposit as a payment method on the basis of fraud risk (this is their entire reasoning), while still effectively relying on it for shipping costs because Trade Me’s Ping system doesn’t properly accommodate variable freight. If bank transfer is supposedly unsafe, then allowing it in any part of the transaction undermines that entire rationale. At the moment, Trademe's position is contradictory. Bank deposit is “not allowed” for purchases, but is still required (or at least unavoidable) for shipping in many cases. That’s a...
AJ - Its clear from how the recent changes were implemented that Trademe completely forgot how buyers would pay for shipping for items paid by ping, (where shipping charges need to be calculated once a sale is completed and an address is known).Overall, I find the recent changes very poorly considered, I think i could have conjured up a better implementation with my eyes closed.
I’m also waiting for Trademe to highlight the tools they continue to spout as only being available for professional sellers, to somehow justify the fees in-trade sellers pay. Michelle on here (Trademe staff) is yet to point out a single professional seller tool available to us (that we don’t pay extra for). Sponsored listings is a paid product, my products is available to all including casual sellers, tradevine has a monthly fee, Trademe stores has a monthly fee.
I don’t think it’s casual sellers which are Trademe’s main revenue stream. In-trade sellers being charged 11.9% success fees, plus success fees on shipping, and enjoying none of the historical benefits causal sellers have seen like success fee free weekends, has and will continue to drive in-trade sellers away. These recent changes are either going to make or break Trademe. Unfortunately I think the latter will be true
It’s certainly a very interesting development, a store charging someone an additional fee (in addition to the cost of the item) for the privilege of buying something in their store. It feels a bit like the very surcharge's for digital payments that the government are trying to remove. Personally I think the issue with Trademe isn’t the success fee itself, but it’s the percentage charged. NZers don’t have a huge market to sell to, so Trademe should never be able to justify the level of fees the likes of eBay charge - despite this, I sell on both platforms, and I pay lower fees on eBay. ...