I have an issue too complex (now) to explain in the live chat forum. Sent email about it, as the so called improved more customer friendly system led me nowhere. Options given virtually never match the problem. Why? Extraordinarilly lacking in insightfulness and very maddening. Why no option for 'other'? My email explained the item brought, the seller, his fraudulence  and his posted response to my negative feedback, leaving me with a rating of 75% out of my 9 transactions, even though the other 8 were fine. Requested it be deleted from my file. Email from Trade Me (my letter attached) said...