Goal achieved. TM has removed the negative feedback. Thanks to you all in the community for all the advice and support. I would never have persevered without your advice.

The first person I chatted to on live chat called in a second person to chat to me. They both declined to do anything about the feedback. The buyer already has 8 bad feedbacks ( 5oo sales) She clearly a problem. I pretty Much feel picked on/ sidelined by TM

Well that was a waste of my valuable sleeping time! TM wants me t prove a negative!!!! Becuase she hasn't shown proof of the holes-. TM want me to show proof there aren't holes!!!! I no longer have the blanket with me. Im bitterly dissapointed. they could at least have compromised with a blue face.    

I'm very disappointed with trade me. I sent photo proof of my email asking the buyer to show proof of damage and asked her to suggest a fair compensation. I provided a photo of her reply in which  said that she will try to take a photo.( among other aggressive statements)That's proof enough that she has falsely claimed i din not respond to her complaint.  That was a week ago. Still no photo yet "trade me" claims she hasn't breached any policy. Shame on you trade me. I'm going to be a whole lot less active on trade me from now on. This buyer has made 500 transactions and has 8 bad feed backs...

I paid $320.00 for it. When i purchased it, I kept saying I wanted to buy a spare battery in case I needed it. He said he had contacts but assured me consistently that it wasn't necessary. I doubt he is " in trade'. Its one his partner used for about a year. However it wasn't "sold as is". Surely that counts? Very nice couple. I have no reason to believe anything underhand. I have contacted him and he is willing to help out by contacting the manufacturer. Unfortunately it was purchased overseas. and I don't speak the language.

How does one call in a manager?