Yep, just found the chat button. Been informed there is an undisclosed cool down of 3 days before it shows up as eligible. Would be nice for that to be listed on the page instead of just no purchases.

Yep, emailed seller 3 times now. No response but they have placed negative feedback on my account, so they are aware. Unfortunate I have to wait the 3 days before getting trademe support, and hopefully remove the negative feedback.