Hi Patricia, you can reach out to our team from this page here - there will be a chat bubble in the bottom right hand corner when they are available on Live Chat too

Hi Ashlee, that does sound unusual - I reckon it would be best to reach out to our Customer Experience team to look in to this. You can get in touch with them here: https://help.trademe.co.nz/hc/en-us/requests/new?contactus 

Hi Mike and Ant, you will need to reach out to our support team to get the second top up refunded. You can email them here, and there will be a chat bubble in the bottom right-hand corner of the page when they are available on Live Chat.

Hi Stephen, there could be a few reasons that the listing isn't showing on the site now it's closed, including the seller may have withdrawn it or it was a classified listing. It's great to see you've already contacted our Customer Experience team, they will be able to have a look in to the specifics of this for you and lend a hand too.

Hi Matthew, no worries this sounds like it’ll be due to a setting on your phone. Here’s how I set it up on my Android: 1. Go to Settings, then tap Apps & Notifications.2. Under Apps & Notifications, find Default Apps and tap it. 3. Scroll down and tap ‘Opening Links’.4. Scroll down for the Trade Me app (with the yellow kiwi icon) and tap on it.5. Then tap on ‘Open supported links’ and select the option to ‘Allow app to open supported links’.Now when you click on a link in an email from us when using your phone, it should automatically open up the app for you. If you need a further hand, you...

Hi Ben, as mentioned above, if you don't have the listing number for the auction you've won, reach out to our Customer Experience team with the information you do have and they will help find the details of the listing

Hi R, generally the team aim to be on Live Chat from 8:30am - 6:30pm on weekdays, and 9:30am - 4:30pm on weekends, but this isn't always the case. The Live Chat icon will be showing in the bottom right-hand corner of the Contact Us page when the team are available

Hi Micheline & Kimble, the 'Good for 2 relists' promotional extra only applies to feature combos, but if there are other fees on your listing - like reserve fee, scheduled end time fee, or second category fee - these would be recharged on the relist.

Hi Sarah, and Simon. There is a maximum file size of 5MB per photo when adding them to a listing, so it could be that your photos are larger and being scaled down - otherwise, your photos should be appearing the same before and after being uploaded. If you'd like our team to double-check, you can send through the photos to be looked over

Hi Pip, we're pleased to confirm our normal chat hours have now resumed - you can chat to our team whenever you see the blue chat bubble on our Contact Us page