Hi Chris, not all suburbs in NZ are available to be selected as your account location, but I've passed this on as feedback to our Tech Team. In the meantime, you can add your pick up location in your listing's description so buyer's are aware

Hi Craig, it may not be possible to send tyres through Book a Courier as the maximum dimensions of a package through Book a Courier are 150cm in length, 25kg in weight and 0.125 m3 total volume. To test this, you can go through the booking process to get quotes from both NZ Post and Aramex couriers

Hi Tammy, we don't have a specific code of welfare for every animal that gets sold on site, there's a heap of animals! But we do have policies that promote animal welfare and have a team that reviews such complaints. The code is just for cats and dogs, but its optional, so people can still sell cats and dogs without vaccinations or vet checks and just not opt into the code.Whilst there is an optional code for just cats and dogs, it doesn't mean there aren't policies for the rest of the animals on site. You can check out these links for more information: Listing animals help pageTrade Me app...

Hi Sarah, the most common cause of bugs like this is having corrupted cookies on your web browser, so I'd recommend deleting them first of all. If you are getting any error messages when you try to list property after trying that, it'd be awesome if you could post them here, along with a screenshot of the problem if possible.

Hi Gary, I'll follow up with you directly in this case as it looks like I might need some more info

Hi Vince, thanks for the heads up - if you use the "Report this listing" link on the live listing, our Trust and Safety team will review the listing.And for your issue Karen, it sounds like the other buyer would have been using an Auto-Bid, an optional feature on the site that can be enabled when placing a bid. You can check out how Auto-Bids work here

Hi Clive, sorry for the confusion there. As long as the email is from an @trademe.co.nz email address it will be a legitimate email from us. Our Trust and Safety team do perform checks on first-time or large Ping payments. The code they've requested will be attached to a 1-cent deposit into the bank account your payment was made from. Here's an article explaining the process in more detail

Hi Saskia, it may be possible by using a paid-for listing tool, but it can't be relisted automatically through MyProducts like Marketplace listings can, so would otherwise need to be relisted manually. You can list property for rent for up to 56 days, and it will stay in your unsold folder to be relisted for 45 days after closing 

Hi Fiona, since it was sent through Book a Courier, it will have been sent with Aramex or NZPost, both of which cover parcels up to $2000 but NZPost does offer additional cover for higher priced items. You can request a breakdown of the shipping costs from the seller to confirm

Hi Wendy, if you don't still have the listing number to search on-site, reach out to our friendly Customer Experience team via Live Chat or email with the information you have about the listing, and they can help with finding the listing details in the archive