Hi Geoff, the photos on a listing are the intellectual property of the seller and since it's already been a while they may have been archived from the site, but if there is a reason you need them you can contact our team for a hand and they can check. If it was a classified listing, they'll require proof of the purchase too.

Hi Hrvoje, BidBud emails aren't from us, but our team can look in to the back end and see if they can spot why the emails from us aren't arriving, just contact them here.

Hi Gary, that's a good question, and your current method sounds practical. For auction listings that run for about 7 days, it would be reasonable to report these once per listing/relisting. For classified listings that can run for 90 days, or longer with relists, these can be reported again about every 2 weeks. Generally reports are reviewed in less than 7 days, but occasionally it can be longer.If you've reported a listing/relisting a few times already, and you are sure there is a problem that hasn't been addressed, you can reach out to our team directly to get clarification. 

Hi Colin, the listing's start date won't reset when you update your listing, including if you upgrade to a Premium bundle

Hi Adriana, no worries, our friendly Customer Experience team can refund that for you - you can contact them here

Hi Terry, you've done the right thing contacting our support team. You will need to cancel the booking with NZPost so they know not to pick it up, then our team can refund the booking for you. You are welcome to make a new booking with the correct details now, or wait for the refund.

Hi Russell, it sounds like that listing will need to be withdrawn and relisted under the correct category. I'd recommend doing so from the full site rather than the app. If you need a hand sorting out any fees, you can reach out to our team on the Contact Us page

Hi Terry, the seller's email address will show on the listing in your Won folder so you can contact them that way

Hi Gary, thanks very much for the feedback and for pointing these out! I'll take these to the team and see what we can do

Hi Sue, Ping withdrawals are not processed instantly – the standard processing time is 2:45 pm on business days. Once the payment is on it's way, due to bank processing times it can take up to 5 business days to arrive in your bank account. Once a buyer has paid for an item through Ping and we've notified you to confirm this payment has been made, you can send off the item to the buyer as the payment is in your possession.