Sold an item that the buyer insists has damage - the type of which is actually logistically impossible, but in good faith offered immediate refund with costs to cover return of item.  Have made this offer now over 5 times for full refund of funds, plus all postage costs (also have already covered postage at more than the buyer deposited, but lets not split hairs) Buyer refuses to accept refund and return the item- wants to keep the item but is demanding a full refund, plus  compensation and is now making noises about legal action and becoming quite threatening in tone. Have contacted trade ...