Hi guys, so I was refunded my success fee for the last item, thanks for all your help/advice on this, but the same thing happened again yesterday!! I changed all my auctions to only allowing bids from authenticated/verified members, this was a verified account with a large amount of all positive feedback - presumably a legit hacked account? The account has been disabled and my success fee refunded already, but incredibly frustrating and making me consider other selling platforms. Is there anything further to be done to prevent this and protect auctions? Cheers.

Hi there, identical buy now situation and identical scam phishing email sent to me today, also from account with 0 feedback which has now been disabled. Have forwarded email to abuse@trademe.co.nz, hopefully they will refund fees as I receive an error message when I try to do this through the listing. Thanks so much for providing the above info, it has been most helpful as I wasn’t sure what was happening, really glad I didn’t click on any links!

Little update for those interested, this scam still happening despite me only allowing bids from authenticated members (doesn’t make a difference). The poor genuine owner of the email attached to the hacked account actually messaged me this morning to apologise and said he had ‘somehow’ managed to buy 70+ items overnight while asleep! 😳

Thank you so much for the info above, I have indeed received a phishing scam email with links etc identical to the one in your article. Very frustrating! Unfortunately I receive an error message when I try to apply through the listing to have success fees etc reimbursed as I will now need to relist the item. Thanks for all your help.

Hi, found this thread. The same thing has just happened on 2 of my listings - no counter offer option, only accept or decline, no ability to negotiate. I am also unable to edit the listing to include a sentence in the description about not being able to counteroffer! Any idea why this is happening? It is losing sales for TM (and sellers)

Hi, this has just happened to me. Sold an item to a buyer who used ‘buy now’, emailed them regarding payment and received a reply saying their account was hacked and TM would have messaged me (they haven't) and not to send account details for payment to be safe (these are sent automatically when auction is won so I am now worried). Have tried to apply for listing/success fee reimbursement and just receive a TM 500 server error message. Any suggestions gratefully received!