Hi, found this thread. The same thing has just happened on 2 of my listings - no counter offer option, only accept or decline, no ability to negotiate. I am also unable to edit the listing to include a sentence in the description about not being able to counteroffer! Any idea why this is happening? It is losing sales for TM (and sellers)

Hi guys, so I was refunded my success fee for the last item, thanks for all your help/advice on this, but the same thing happened again yesterday!! I changed all my auctions to only allowing bids from authenticated/verified members, this was a verified account with a large amount of all positive feedback - presumably a legit hacked account? The account has been disabled and my success fee refunded already, but incredibly frustrating and making me consider other selling platforms. Is there anything further to be done to prevent this and protect auctions? Cheers.

Hi there, identical buy now situation and identical scam phishing email sent to me today, also from account with 0 feedback which has now been disabled. Have forwarded email to abuse@trademe.co.nz, hopefully they will refund fees as I receive an error message when I try to do this through the listing. Thanks so much for providing the above info, it has been most helpful as I wasn’t sure what was happening, really glad I didn’t click on any links!