Kia ora Gary   Thank you so much, I did have numbers in the text box with the rural shipping option.  Tēnā koe for replying to me, kia pai te rā :-)

Kia ora Lucy, thanks so much for replying, that's great to hear :-)

Thanks so much, yes, there are no pages that help with a message like this, the chat box couldn't help and then when I asked how to get in touch with trade me, gave a support email address that bounced back and told me to go to the help guidelines!!!  Your wording for the error message is perfect and your idea for a direct link to the correct help page, I hope Trade Me read these posts.