Hi Good day, I just want a help from you please, because the buyer was received the items last Monday, and she had an email to me, complaining that the item was not authentic which is for me is not true. she requesting a refund what she paid, since I respect her as a buyer and I don't want any arguments, I did not hesitate  to transfer the money through my Ping to her Ping account as well on Trademe on last Monday, May 5 in the afternoon. Our conversation was if I refund the money she will send my items back to me. The following day I sent an email asking to send my items and send also the ...