Have bought product but seller could not provide the goods They said have refunded by ping this is 14 days ago now no amount showing in my ping account what do I do now they sent my a screenshot of refund but why hasn't it shown my ping account

Ref nos 6093176 6093175 Trade no 3335509 22334509 223450983 Tool trades Just wanting my success fee back as not my fault He did need to turn an get nasty to me.

The buyer refused at the door to buy goods wasb very aggressive and intimidating because he read the trade wrong as it stated what was for sale