AT last ! After having large verbals with Aramex they admitted after 5 days that only the packaging was  damaged not the contents. They will now deliver.

AS above the buyer actually paid for the Courier so should make the claim ?

If the seller sent the parcel but the courier did not deliver the parcel  and stated that it was now damaged, surely it is up to buyer of the parcel to make a claim with the Courier for not delivering ?