Thanks Katie...yes you're right and I will do that next time!!! dont know why I didnt think of that...I have now sent an email asking the IT team to find a solution as it should be an option ... a simple press of a button and done in an instant! thankyou !!!

Thanks for your quick replies...so I have to do what Ive been doing...withdraw the listing and ask for a refund of fee...this sounds like something their IT dept need to work on..do you agree?.. too much mucking around..theres a better way!

It seems that its just on auto pilot..it didnt matter that I wrote a big explanation, it still charged me...I then go to contact us and have to ask for a refund...its usually not a problem but its the hassle of navigating through the process to get there..ggggrrrrr