Hi Brigid, sign up to GoSweetSpot, then you don't have to use one carrier, you can choose the cheapest for each parcel/address combination.
I had problems in Auckland and now Christchurch, not sure which is worse. I admit certain drivers are worse than others, of any company. Our local collection guy at my last place in Auckland was horrendous, beginning of 2nd lockdown he declared us closed, a medical centre, which stopped all deliveries through NZPost and their partners, leading to medical supplies being delayed. I asked NZ Post how a driver can have the authority to do that, especially without anyone checking it was true. I demanded he was not on our run anymore as he didn't like using our stairs. Toll I have found to be awf...
agreed, Trademe do nothing to help either. I raised a dispute report before christmas, over the holidays they sent me a standard email asking if completed, I confirmed no. But thats it, nothing more I can do, other than disputes tribunal it seems. But the rub for me is that Trademe are liable here, they provide a platform, why should I have to waste MY time going to tribunal when I am out of pocket, had one less xmas present to give and trademe send a tut email asking the seller to play nice, which presumably the seller ignores, and has done now for 2 weeks. Especially when a seller outrigh...
reading various comments on here, you as the sender might not have problems, but what about your buyers? They are truly incompetent, last year I don't know how many late deliveries I had because of them. I know we all have our stories and bad experiences, I've got them with other couriers too, but Aramex are consistently late, losing items, and lying, the 3 Ls. I even contacted their NZ Sales manager before Xmas about an urgent order they lost, he could not give two poops about it.
simple solution is not to use Aramex, why would you risk your reputation with the most incompetent courier in NZ? Use gosweetspot if you need a variety of couriers that is both cheap and reliable. Personally, if I know in advance now someone is using aramex, I don't use them, and you only need to look at Aramex reviews to find the same thing, you are costing yourself business.