S - Thanks for your reassuring views and info re the disruptions, very useful and relevant. Yes these things happen, but I try my best for them not to and unfortunately the relatively inexperienced buyer (11 trades/feedback) obviously hasnt experienced nz post anywhere what I have to know these things can happen. Callum - the only way I know is to provide a valid tracking number but state in the notes to ignore it. On the rare occasions Ive needed to do this, they read it or question it and ask and I can let them know. Ive had some success in the past with them tracking it down, but also ...
Hi A buyer lodged a dispute against me as the item hadn't been delivered. When the buyer first raised the non delivery, it was still only just outside NZ post's "3 working days" target date so I asked them for a little patience but to keep me updated. After several more conversations over more days, I had set a deadline date with the buyer that if it wasnt received by a certain date, I would lodge an enquiry with NZ post. A few points, the buyer had selected the cheapest postage option which is not tracked, I sent it the day payment was made, and even though the timeline was now overdue, I...
If you would prefer not to deal with them on any current live or future auctions, you may want to consider adding them to your blacklist. That will mean they can no longer ask question or bid on any current or new auctions you list
Yes you can do this in bulk. Tick the box under "filter" and All, to select all your items, then in the drop down box to the right of this (should now be showing "bulk edit"), click on Fix price offers.
oh, and there is a small learning curve, but you can ask questions here for help
Anyone can use it. I like that you can automate FPO and relists. I see many posts about people stressing over these, I dont even have to think about it. You can also set up one auction as you like and just "duplicate" it, change the DVD details/photo, and everything else carries through (eg postage, price) - of course you can change these if you wish too, but you dont need to add them everytime
gclare - you should look at using myproducts. it is largely unaffected by the changes and saves a lot of time
Hi mikejohnscott Im really sorry to hear of your troubles. This is a public forum for members to help members. You really need to contact trademe direct using the blue speech bubble on the bottom right of most pages. All the best
For anyone who are aware, below are the new postage rates for parcels and couriers sent from 1/7. These rates include the bag (normally $1), so deduct off $1 if using your own packaging.
On the app, if you edit the auction you can also see the option to allow buyers to make an option.