Hi Callum, I wasn't copying your comment, as I was taking a while to carefully explain about Kiwibank in detail, so, in the meantime, your comment came through before I posted my one!

Hi Andrew, it is likely that the buyer has a Kiwibank account, as this has recently started showing this message: "Please double-check that your money is going to the right place! Account numbers are not matched, verified or checked against payee names." (I have a Kiwibank account, and those are the words that come up each time I go to make a payment.) This is just Kiwibank's way of reminding customers to check that they are paying into the right account. So, it is likely that the buyer has misunderstood this general-warning (just really meaning them to be careful and check that they are en...

Hi Alex, it is possible that someone else may have complained to Trade Me about that person, and so the person may have been removed by Trade Me from TM membership.

To T, if you wanted to contact Trade Me, about the problem you had about the seller not refunding you, scroll down to the words Contact Us, at the very bottom of your TM pages. A blue circle Chat will appear on the right-hand side, and a robot will then answer. To bypass the robot, type-in Talk to a person. If you do this 9.30am-5pm weekdays/9.30am-4pm weekends, then, after a few minutes, a staff-member should answer, and then you can do a live email-chat with that person, about your problem. If after-hours, you could leave a message for someone to get back to you, but I prefer to do a live...

Hi Victoria, I suggest going to Chat (via the Contact Us words at the bottom of most of your TM pages), and do this when TM Customer Service is open (from 9.30 am). When a robot answers, to bypass the robot, type in Talk to a person. Then you will be able to do an email-chat with a real Trade Me customer-service person, to get answers to your questions. I have found that to be the best way to get an answer from TM, rather than leaving a message. I have been getting similar buyers-delivery emails also. Fortunately, it is only sometimes.. Re the new-look selling-page, go down to Desktop site ...

I suggest try spelling this as FLATMATES WANTED (ie. Not FlatEmates, as that is the incorrect spelling). The problem may just be something simple, like incorrect spelling, rather than correct spelling. I hope this is helpful to you.

This is happening here in Leeston, Canterbury, too. My address is non-rural with NZ Post (ordinary and courier), but rural, and much dearer & slower with Aramex,

Hi Brenda, I found this under:  Help - Trade Me/ Policies, Terms & Conditions/ Code of conduct Code of conduct:  "Shipping and packaging charges must be reasonable and a reflection of the actual costs for packaging and postage, and shouldn't be inflated for profit." fair and reasonable reflection of the actual packaging and postage costs.   

Hi Joe, I very frequently give them no stars, and usually write Zero for the rating, then tell them exactly what I think of the new-look on the Tell us what you think section. The old-look was far superior. If you wanted to tell a Trade Me staff-member about that particular problem of a lost item not going onto your Lost page, not being able to the details of what it sold for, and also, if it closes without a winning bid and then suddenly disappears, how you can get a fixed price offer or ask for a relist, you could do an on-line Chat with a Trade Me staff-member, by going to and clicking o...

Hi Brenda, I have just looked up Trade Me's guidelines about postage, and this says:  "Shipping and packaging charges must be reasonable and a reflection of the actual costs for packaging and postage, and shouldn't be inflated for profit." I would suggest that you go down to and click on the words Contact Us (in small print, at the bottom of yourTrade Me pages). A blue bubble will appear on the right-hand side. Click on that, and then type-in Talk to a person, to bypass the robot, and do an online chat with a Trade Me staff-member. The hours they are on-duty are as below. So,if you do the C...