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Honestly, I'm not certain they are checking it out - Most of my chats with the chat-box customer service team are cut off by the team before they answer my questions... I guess it's been put into the "too hard basket". I've not paid for the coin as Trademe asked me to hold off until it was fixed. However, as you can imagine the seller is very much wanting the trade completed and the sale will likely fall through due to the inaction of "the tech team". It's a real shame as I've been after the coin for a very long time and they almost never come up for sale in New Zealand. What should have ...
Correct - I purchased an item for $790 + Postage from an international seller. Trademe have then sent me an invoice for $908.50 + Postage. I've raised this with them and have been advised it's "being looked at by their tech team". However, after waiting almost two weeks with near daily follow-ups on my part, I'm very much wondering if it's being looked into at all. Hence, I'm keen to know if others are experiencing the same bug or if it's an isolated event (which might explain their lack of urgency in finding a fix).
Hi Callum - you’re somewhat incorrect - Trademe is meant to display the GST inclusive price for international sellers, it’s not meant to be added on after the sale (my initial post doesn't make this overly clear sorry). Here is an excerpt from their own explanation: International sellers will provide us with a GST exclusive item price and a GST exclusive shipping price, then NZ GST of 15% will be added by us. This GST inclusive price is what Kiwi buyers will see on listings. Sellers will receive the GST exclusive price less our fees. What I’ve had happen is they have added the GST on after ...
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Honestly, I'm not certain they are checking it out - Most of my chats with the chat-box customer service team are cut off by the team before they answer my questions... I guess it's been put into the "too hard basket". I've not paid for the coin as Trademe asked me to hold off until it was fixed. However, as you can imagine the seller is very much wanting the trade completed and the sale will likely fall through due to the inaction of "the tech team". It's a real shame as I've been after the coin for a very long time and they almost never come up for sale in New Zealand. What should have ...
roman-coins
Created
3 Votes
Correct - I purchased an item for $790 + Postage from an international seller. Trademe have then sent me an invoice for $908.50 + Postage. I've raised this with them and have been advised it's "being looked at by their tech team". However, after waiting almost two weeks with near daily follow-ups on my part, I'm very much wondering if it's being looked into at all. Hence, I'm keen to know if others are experiencing the same bug or if it's an isolated event (which might explain their lack of urgency in finding a fix).
roman-coins
Created
0 Votes
Hi Callum - you’re somewhat incorrect - Trademe is meant to display the GST inclusive price for international sellers, it’s not meant to be added on after the sale (my initial post doesn't make this overly clear sorry). Here is an excerpt from their own explanation: International sellers will provide us with a GST exclusive item price and a GST exclusive shipping price, then NZ GST of 15% will be added by us. This GST inclusive price is what Kiwi buyers will see on listings. Sellers will receive the GST exclusive price less our fees. What I’ve had happen is they have added the GST on after ...
roman-coins
Created
1 Vote