Thanks all I just managed to get someone on LIVE CHAT wow I have copied and pasted the 35 auctions and sent to them, Many thanks for your help. Things shouldnt be this hard and I dont know why we pay commission on postage after all we pay that much to NZ POST and Im sure if we added 20 cents to each postage charge we would cause WW3
i have combined postage options I have the footer outlining options . I find getting hold of Trade me to get a refund is like watching paint dry. Last time I sent a message to them took 3 weeks to get a reply. Is there an email I can contact them on. I might have to remove the option of Internet banking which is tough as lots of people dont trust pay online
Can someone help me. This has been a problem for years and it is getting out of hand. When a buyer purchases we pay success fee on everything including postage. An example is a buyer overnight purchased 35 auctions from me all 2.50 ones, she didn't pay as she was using internet banking. She chose postage on everyone of the 35. but only pays into my bank 1x postage. I have paid 48 cents fees on each auction. This is happening all the time some people chose courier on every auction. It is only relevant when they use internet banking. If they use ping i can refund the extras and get my fees b...
I tried that but it doesnt turn out to be at their risk if they dont turn up or buyer says didnt turn up then as far as trademe go we dont appear to have rights as a seller
Thankyou. It. Is frustrating trying to get hold of someone to listen. This buyer has harassed me so much I have blocked her
I sold some seeds to a buyer who received a ripped empty envelope Damn NZ Post I sent another lot which she claimed she never got. She got nasty so I refunded her payment on Ping in full. This was not the end she put in a dispute claim. I ignored it cause I was sure trade me would see I have refunded her. Today I get a second email from Trademe saying is hasnt been sorted and they are escalating her claim. I have spend hours trying to find some way of talking or chatting with someone from Trademe. There are no subjects in the help that can help the seller it appears all for the buy...
I’ll try and chat tomorrow, yes I’ve updated to new shipping
I have tried to get hold of trademe they are very quick to take our money but not quick to help been 4 days since my 1st email to them. maybe they need to pay the shipping for all the people buying our auctions with free shipping. Thanks for helping
No its only showing free shipping in the live listing and appears to be only once someone has purchased some pks. I sell seeds so once someone has bought a few the balance for that auction is showing free shipping and when buyer looks at the live auction to buy it states free shipping and no other shipping option I read the other thread but that was 2 months ago surely they have fixed it
I have recently changed over to Multi listings with shipping per order. Someone buys some and then the remaining stock shows as free shipping I have sent for help twice from trademe with no reply. It is causing so much issues. can anyone help. The remaining stock doesnt show any shipping options just free shipping