Perhaps a painful lesson learnt. While I have a few regular customers who I know and trust have goods before payment, in other cases would never let goods go before payment.  How long has it been since they picked up? It maybe that they genuinly forgot and not looked at any email reminder you sent them, always start from the positive side rather than assume they are the bad bay.  Keep at them to pay. If they do not pay let them know if payment not received by a certain date and time , that you will place red feedback stating their facts and noting their dishonesty. If you place red feedback...

Yes, it can be refunded straight away now callum. It changed at some stage in theses covidy times and has been that way at least 9 months.

Trademe sale has priority

Its difficult. You as a seller are responsible to get the item to the buyer undamaged. It was damaged (for what ever reason) so you are responsible. With the claims process, that is between the Seller and the courier company ( the buyer is not involved), and the result of that does not affect your liability for broken product on arrival to the buyer. And yes, its unfortunate that the courier requires packaging photos for the claim, but buyer had already disposed of packaging. That however is not the buyer at fault as they did not know they had to do that. In future for breakable items, mayb...

OP. You are covered under the Contractual Mistakes Act 1977 where  if a price is offered and that is a  genuine error, you are not obliged to go through with the transaction

Michelle, I agree with S. Many traders have mentioned about this, I believe there is a site wide block on editing / deleting feedback after the 45 day mark. I dont believe it is limited only to a small number of listings in a small number of categories as you have suggested

That makes it difficult if you only have phone and no deck top

redbeard6. Yes perhaps a way ( also saves on success fees on shipping). However my gut instinct says buyer like certainly on delivery price and speed of delivery, which your method does not give. My gut feeling also suggests a fall in sales due to this.  Many of my items are large and long which most casual ticket buyers would struggle to get a ticket for as outside normal courier size. Also casual ticket sales prices are way higher in price than sellers can buy at with a courier account. Effectively making the total price more expensive and inconvenient to the buyer. No votes for it from m...

Agree the templates ( I use tradevine which will likely by similar to my products) help changing. But I would probably have nearly 180 templates. Each template has 6 shipping options. If there was a tweek that could increase shipping by a certain % on all templates that may help, but unfortunately not a feature. It is complicated more in that as I use a combination of 6 carriers, a % tweak would only work for one and not the others. So its not just my concern about rising shipping prices ( we have to adjust annually for the carriers annual rise anyway but that one change takes me many hours...

Once you have tradevine active (or it maybe when you are on a paid plan, My products is no longer available