If you accurately described the item and did not mislead the buyer, as a private seller you are under no obligation to accept a return for any reason, let alone to pay for return shipping. If you are "in trade" then as long as it's not faulty and you describe it correctly... you are not obligated to accept a return. "Didn't fit me", "don't like it", "bought the wrong part"... are all change of mind, not your problem. If for whatever reason you do agree to accept a return of a purchase, do not refund **anything** until the item is back with you and checked, then you can refund the item pric...
I wouldn't mind so much if the high volume fees were implemented in a fair way, you should be able to create/renew X number of listings free per week, rather than the current m'larkey where you have to try and time listings to close all at once so you can actuallyt get the free listings you are entitled to before paying HVL on the rest.
I assume it is all MVL listings, not just Max's Gary-NZStocked? Better add a note to my "you didn't choose what you wanted" email :/
Works for me in 131.0.6778.85 desktop chrome. I don't use the app.
Works for me, Chrome desktop 129.0.6668.89
Works for me (just checked the first random listing with choices I could find, not one of yours specifically). It is not uncommon (at all) for customers to just leave it as the first-selected-option. For that reason I make all my listings have the first option be "Default / Random Choice", that way 1. I know they did that, and can check with them what they actually wanted 2. if they don't respond (more often than not!) then I can quite rightly just send them what I think is best/have most of/reach first
Most likely explanation is you made a typo, selected a different product (bag vs box), or a different carrier (NZ Post vs Aramex). If you post the dimensions, weight, source city and destination city I can see what the shipping thing results for me.
Poor form Trade Me, poor form. I can't even see an obvious way to get to the edit your profile details unless you have made a post and so can find that post and click your own name in the post. I had to go digging through my email notifications to find a thread I had participated in to find my post to click my own profile to find the field to edit.
Just block/filter their email address and forget about it. If they had apologised and offered a refund straight up and changed their listing description appropriate for future buyers, then it would be different, but they clearly tried to pass it off as not a problem and only have decided to refund after you red faced them.
It ended up invalid or some such for me too 2-3 weeks ago I think. I'm certainly not out of NZ. Figured it was a bug.