Thanks Gary, I finally got a call from an anonymous number and it was a person called Dan from TradeMe. While Dan had no exact explantation for this, his best shot was 'maybe' i had the browser open on my personal account and it crossed over with the personal account. Basically it couldnt be restored and I subsequently lost all of my templates. Dan said the only way I could retrieve a small portion of this was go into my sold items and import them back into MyProducts, which I did (Thank you Dan). So I did have some success restoring around 15% of lost templates. Also all my shipping templa...

Hi Michelle, Yes Gary has been very informative and just the fact he is offering to help people is very nice. His work arounds, they are all great ideas/ways to see how this can be fixed. To date the problem is still present and I can not access My Products. I will look out for emails from your team so we can get this resolved. Hopefully within the 3 day time frame. Please if T M customer service tries to call and gets a message service please leave details so I can reply or text the number on my account ending in a 5. I am very busy today however I will bolt my laptop onto my back should h...

Thanks again Gary, You have been super responsive and helpful more than what i should be getting from TradeMe. I tried what you said and went back through the history and tried but it still didnt work as I tried this from both my phone and laptop on Google and safari browsers. I have tried emptying the cache and tried what member tzahrina suggested. I really hope tradeMe replies soon... Day 2 still no help as yet. Lets see, its quite concerning when you need urgent help and spend considerable amounts of money and no responsive support accept a robot. This is the sort of thing that needs med...

Thanks Gary, I have had my products set up and use it daily for over 5 years now. Ive never seen this before or changed anything in any settings. Last night i was using my products, logged out and then tried to log back in today then get referred to the 'Get Started' page. Quite alarming really.. very difficult when you spend alot and help from Trademe is 3 days away. 

ive spent 100's of hours setting up templates ... im emptied the cache tried from different browsers and used a phone and another computer but i amm still directed here 

yeah tried all that ... I even checked my personal account and my products is there like it should be. My In trade account is not and below is the info on the page im directed to ... Driving me crazy and the weak customer service they provide :(   The easy way to manage your listings Do you sell on Trade Me? My Products is our free bulk listing tool that helps you run your business more smoothly by automatically managing your listings.     Packed with great features   Send automatic fixed price offers You can choose to send out automatic FPOs the minute your listing ...

Hey Gary,   Hope your well, today i went to log into myproducts where 100's of templates were created ... now it appears they are not there and its asking me to register for my products and asks me to "Get Started" what concerns me is if i click to get started this will erase the 100' of hours of setting up templates, i have tried contacting trademe however there is no on line chat anymore all you get is a bot and it looks like 2-3 days to even get a reply. Being urgent what. the hell is tradme doing! this is crazy. I cant make contact with anyone here considering i spend around $20k a year...