Other Victims: the NZ media is interested in picking up this newsworthy story and I’m sure it will be public knowledge in no time. Trademe just doesn’t want to accept full responsibility or look bad, but it is coming out. Shame on Trademe for not acting fast enough. I’m not paid by Trademe or work for Trademe yet I still managed to pick up 4 fake scamming items that got listed that were sitting there for some time. Why I am I faster at picking these things up than a paid employee? I suggest everyone else contact the NZ media and get this out now

All you are doing is fobbing this off onto the NZ police and blaming the victim and not taking full responsibility for being hacked.

There were 4 more listings the scammer listed the other day on Thermomix alone, they are still getting away with it, so, so far, it’s still happening and people will still get hacked, scammed and ripped off, all money going overseas and lost.

How about sending a bulk email to all of your customers warning them and telling them you have been hacked, educate everyone so the scammers aren’t making lots of money on your website and getting away with this. Tell all your customers (not us, the victims… who have lost money … too late to use Ping now!!!) because actually it won’t help people like me. You need to be upfront and honest, I’m not impressed, it’s just not good enough. You need to do a lot better to protect your customers. Are you doing this? What will you improve after this experience? What will you change? Are you going to ...

https://www.trademe.co.nz/home-living/kitchen/small-appliances/food-processors/auction-4059075514.htm I am livid. Trademe is STILL getting hacked and people are still listing fake items that don’t exist. There are at least 4 fake Thermomixes the hacker listed today. Trademe you need to do better!!! This is only Thermomixes, I wonder what else they are listing to rip people off!!!

Robert maybe if this is not resolved we should go to the media and also find other people who have been scammed on Trademe. People need to know Trademe is not safe anymore, we can’t buy and sell on Trademe if it is a place where anyone can get hacked.

I got a message from Scamwatch. This is what they say; If you believe TradeMe has been misleading or deceptive in its business practices, you may also want to consider making a complaint to the Commerce Commission. The Commission is responsible for enforcing the Fair Trading Act. Although the Commission does not take up cases on behalf of individuals, they will record your complaint to assist current or future investigations. Their website address is http:// www.comcom.govt.nz/ they can be contacted by email: contact@comcom.govt.nz.

Robert, your suggestions are far better than all the ‘experts’ who are paid to conjure up solutions have done. Why haven’t they got a two step verification process? What about text or email alerts that tell us of any changes that have been made to our accounts? Is it that hard to protect your customers properly, Trademe? No, this is not on us. No, don’t blame us. I lost $1300 because of you guys I’ll never get back. Sorry but you are still to blame here; You have obviously allowed holes in your system, an easily penetrated system that hackers and scammers are laughing all the way to the...

That’s so sad. Yes for expensive items there should be only two options: cash and collect or Ping. It’s another Thermomix scam, I can’t believe that! Just goes to show that months and months later, TM is still allowing the scam to take place! Horrible :( yes I have learned never pay into an 04 account. Report to Police online so it’s logged, to your bank, to Trademe, everywhere you can, damn I hope these evil people are stopped. Obviously TM is still failing at their so called security measures.

Helen, I’m so sorry to hear this. I complained to the NZ Media and they published a story in Stuff. Perhaps this needs to go further and go on TV such as Fair Go? Any other ideas? How much did you loose? What happened? It’s such a horrible feeling and especially when you think TM is a safe place to buy and sell… you’re actually not protected at all and there’s 0 safety net when things go wrong, I had no idea. All those fees I paid them over 15 years + you would think they would help, or even admit their wrongdoing by even allowing scammers to use their website and take hard working kiwi’s m...