Thank you, I will try it now.

Me again, sorry the time in my previous comment should be 10.30am - in the morning.

Thanks Gary! But my question is, it was NOT sent out to my bank account. Within 15 minutes of the trade (around 1.30am),  customer cancelled the trade and wanted money back so I refunded through Trademe. True they have returned $5.33 back to my account but since then my Ping a/c remained negative $5.33. And when the next trade happened they gobbled up 5.33 again, which means trademe owe me that amount because they did NOT send the sale proceeds to my ban account which usually happens after 3pm each day. My issue is there is no way to contact them other than thru the bot which doesnt have a ...