yes, S, did all of the above and still no reply. I have been a member for a long time. Despite of what was said here, there is no 24/7 community watch. To Michelle-no, TM won't be "all over" this-they wouldn't even publish the article outlining this scam. I've been asking for a year now. The only reply I got is that they would "consider". You have chosen a very ineffective strategy to fight this kind of scam, because it still must be bringing more revenue than nipping it in the bud. Please read TM Trustpilot reviews, there are at least 6 more mentions of the same scam and still nothing from...

the buyer was genuine, left negative feedback and the seller left profanities in return. So, let's summarise. 24/7 scam monitoring is a myth. the scammer was active for at least 24 hours. the withdrawn auction's questions got cleaned up by TM-you can no longer see who asked wha and when. This is withdrawn auction by seller, not TM. Seller withdrew, because it looked bad to have many unanswered questions. Seller said that they would use NZ based bank account for transfer. instead of investigating, TM just withdrew auctions without actually determining who it was. They will no doubt continue....

Thank you for the warning, I already paid the money although I contacted the bank, I also expect some help from Trade Me, as something must have gone wrong from your side to allow his to happen. The trade wasn’t completely "too good to be true", just a good deal. The sellers been active for 10 years that’s why I did not smell the rat straight away. Please help me to retrieve the money if possible.

Thank you Michelle. After Justin refused to remove the feedback(he has all the information0the date of the trade and the date of the initial filing and still refused to do it).I filed another dispute, which was shut down 3 minutes after I opened it(I could see it under "my requests). I have then tried to reach to the real team member through Tautoko bot, but real people are no longer available there. Lastly, I have filed the dispute with your financial team, saying that even though the PING payment was refunded long time ago, the feedback wasn't removed, asking for their assistance. I don't...

I did and the reply below was their immediate answer. I did provide the background with the auction number and all the dates. Their reply is final. This is not right. Michelle, can you please look into it? thank you.

here is a reply from them right now: Kia ora again, We can't remove the feedback in this instance and do not intend to review this decision or enter into further discussion. I'm sorry this wasn't the answer you were looking for. I hope you can put this experience behind you and look forward to better trades.Ngā mihi, Justin

I have just received an email saying TM wouldn't remove the retaliatory feedback saying the trade is 0ver 45 days old! They also suggested that I would "file a report" Again?? The trade happened on 19 November, the retaliatory was left on 30 December-41 days between the events, I filed the report immediately, but haven't heard from TM, because it was during holiday times. It is not my fault that the deadline lapsed during this time, I filed the report on time. Is there any technical reason that TM can't remove feedback now? They wouldn't remove the trader, who's been doing it over and over ...

I haven't seen their reply  with pickup address to my feedback, as TM doesn't notify if the seller replied to my feedback. I sent them two emails which remained unanswered, one-immediately after the purchase and another-a week later. Then I contacted TM for refund, they also contacted the seller asking to complete the trade and they didn't, again. 

Cheers, in my case-they seemed to have the product in stock, but never replied with a pickup address. In other cases-not having it in stock seemed to be the problem. I did get my refund processed, but the retaliatory feedback got to me, of course. They could repeatedly be bothered with THAT with me and others, but not replying to people's messages. I just look at the positive feedback percentage without reading individual feedbacks, most of their trades go smoothly, I'd probably give it a chance even after reading it. But I do hope that the fact that they don't complete the trade AND leave ...

I did the claim to get my PING money back, as they never got in contact.They got quite a few feedbacks like mine for different products. I don't see how this is a good business model