Thank you Michelle. After Justin refused to remove the feedback(he has all the information0the date of the trade and the date of the initial filing and still refused to do it).I filed another dispute, which was shut down 3 minutes after I opened it(I could see it under "my requests). I have then tried to reach to the real team member through Tautoko bot, but real people are no longer available there. Lastly, I have filed the dispute with your financial team, saying that even though the PING payment was refunded long time ago, the feedback wasn't removed, asking for their assistance. I don't...
I did and the reply below was their immediate answer. I did provide the background with the auction number and all the dates. Their reply is final. This is not right. Michelle, can you please look into it? thank you.
here is a reply from them right now: Kia ora again, We can't remove the feedback in this instance and do not intend to review this decision or enter into further discussion. I'm sorry this wasn't the answer you were looking for. I hope you can put this experience behind you and look forward to better trades.Ngā mihi, Justin
I have just received an email saying TM wouldn't remove the retaliatory feedback saying the trade is 0ver 45 days old! They also suggested that I would "file a report" Again?? The trade happened on 19 November, the retaliatory was left on 30 December-41 days between the events, I filed the report immediately, but haven't heard from TM, because it was during holiday times. It is not my fault that the deadline lapsed during this time, I filed the report on time. Is there any technical reason that TM can't remove feedback now? They wouldn't remove the trader, who's been doing it over and over ...
I haven't seen their reply with pickup address to my feedback, as TM doesn't notify if the seller replied to my feedback. I sent them two emails which remained unanswered, one-immediately after the purchase and another-a week later. Then I contacted TM for refund, they also contacted the seller asking to complete the trade and they didn't, again.
Cheers, in my case-they seemed to have the product in stock, but never replied with a pickup address. In other cases-not having it in stock seemed to be the problem. I did get my refund processed, but the retaliatory feedback got to me, of course. They could repeatedly be bothered with THAT with me and others, but not replying to people's messages. I just look at the positive feedback percentage without reading individual feedbacks, most of their trades go smoothly, I'd probably give it a chance even after reading it. But I do hope that the fact that they don't complete the trade AND leave ...
I did the claim to get my PING money back, as they never got in contact.They got quite a few feedbacks like mine for different products. I don't see how this is a good business model
So, I wanted to treat myself and bought *SALE* Antipodes AVOCADO PEAR NOURISHING NIGHT CREAM. Paid by PING and never heard back from the seller. Left a reddie. Looked at their profile-this is a common story with them and they leave retaliatory feedback. TM removed "retaliatory" from "reasons to remove the feedback" for some reason. I did apply for it to be removed, but I wonder how long will it take TM to ban them altogether(if at all) for doing this to other people? Anyone every heard of this happening?
Tried 5 times, it just jumps back to the top, with the whole form blank again. Anyone else has this problem? I am using an older Mac
Yes, you are right, Callum, the items aren’t stolen… maybe I am just overly suspicious. Still-the seller bid on expensive items TWICE and didn’t pick up. Now they know what valuables are and the pickup address. 33% positive is too low to trade, but fees are paid, so they continue…