Hi T, You can set up to have your parcel go to either a NZ Post outlet or to a Woolworths store. Check out here: https://www.nzpost.co.nz/personal/receiving/delivery-options/collect-my-parcel

Having worked for NZ Post for 25 years, other courier companies besides courier post didn't have access to po boxes or private bags. The only access agreement was for letters.

Unfortunately, if it has dragged on this long, NZ Post aren't going to pay out as the item sent was prohibited, but then under the restricted list, they can be sent - see below: https://www.nzpost.co.nz/personal/sending-in-nz/restricted-prohibited-items#restricted-items Because the package arrived broken, obviously wouldn't have survived a 1.2m drop - and that's one of the conditions in sending a painting. Was the parcel sent by courier post or just by parcel post? If the parcel was sent by parcel post, the seller's not going to get anything as the painting was worth more than $250. I wo...