I heartily agree with what Flossy said on her first post. 

Hi T, You can set up to have your parcel go to either a NZ Post outlet or to a Woolworths store. Check out here: https://www.nzpost.co.nz/personal/receiving/delivery-options/collect-my-parcel

Hi Jennie, Does your Inbox on your hotmail account not have 2 inboxes? Because the ones that have hotmail.com have a "Focused" inbox and an "Other" inbox. The "focused" inbox is mainly for general emails, but the "other" inbox is mainly for emails advertising something. Yet the hotmail account ending in hotmail.co.nz doesn't.

Having worked for NZ Post for 25 years, other courier companies besides courier post didn't have access to po boxes or private bags. The only access agreement was for letters.

Unfortunately, if it has dragged on this long, NZ Post aren't going to pay out as the item sent was prohibited, but then under the restricted list, they can be sent - see below: https://www.nzpost.co.nz/personal/sending-in-nz/restricted-prohibited-items#restricted-items Because the package arrived broken, obviously wouldn't have survived a 1.2m drop - and that's one of the conditions in sending a painting. Was the parcel sent by courier post or just by parcel post? If the parcel was sent by parcel post, the seller's not going to get anything as the painting was worth more than $250. I wo...