Yes the two things are related. If Trade Me are not going to mandate sellers to add shipping costs then if someone buys with Ping and it doesn't have a shipping cost they have to pay it *somehow* The answer is to either mandate sellers add shipping costs (Which will cause an outcry by some) Or allow sellers to amend the Ping payment amount after purchase. Also full of problems. Tricky situation they've got themselves in.
It is possibly location dependant. For your sales on FB, have these been pick-ups and are you in a major city? Because Facebook is rife with scams, it is very difficult to sell anything on there in my experience that requires shipping to the buyer. If you are in a smaller town especially that makes it difficult. Yes, you might get views on your item but the protection Trade Me offers is more likely to convert to sales. For me anyway.
Hello skytrain1 Have a quick read through the help file for email issues. You might find something there. In the meantime you can still contact your sellers, you can access their email address from your "won" page. Or from within the auction itself if you click on it. https://help.trademe.co.nz/hc/en-us/articles/360007000212-Not-getting-emails
Sure, I've got some stats for you. You didn't mention where your alternative was. But I have some iPads listed on Trade Me and FB marketplace.I have the price cheaper on FB because there are no fees Facebook $150: Clicks (views) 469. Questions "Is this available" or stupid offers: 60+ SALES:0 Trade Me $160: views 47. Questions 2. SALES: 3
If you think the Service Fee will put buyers off you can offer to refund it on your auctions markuswinter. Apparently this is something private sellers are already doing. You will still come out better off than with the old system of a 7.99% fee, even if you pay the Service Fee and the Ping fee. With regard to the number of views, I never pay much attention to those. It's the SALES that you need to be looking at ;)
Hello bibohead. If you think you will not need it you have to contact Trade Me directly to transfer this back to your bank account. There is no way to do it yourself unfortunately. Perhaps there should be, now many people might have the same issue. Don't forget that you can still add promotional extras that cost, and if you intend to list a vehicle or pet or other classified in the future, those still cost as well.
When you say your Ping account was hacked, you mean your Trade me account was hacked? Ping is not a separate entity. I believe you have the option to save your credit/debit card on here or not. I assume you did. So just like any other online website, there are risks in doing that if your password isn't strong. Trade Me have added more security recently. Your hacker likely wouldn't have been able to gain access nowadays. Because they would have needed to input a code sent to your email address. This seems to trigger when someone (including you) attempts to access Trade Me from a different d...
Hello again Howold. No. Not directly. A buyer can only pay the full amount with Ping. Buyers or sellers can't adjust what they pay after the item has closed. However if a seller has "Shipping to be arranged" that can be paid with cash or bank deposit after the auction closes. A seller can also make partial or full refunds with Ping.
Yes, as Paul said, you can't reset it to zero without using sell similar. Most people are now aware that items do stay on their watchlist. I do it myself for items I don't want right now, but will do in the near future. So by using sell similar, you would potentially lose some future buyers. I find it quite useful that they stay. If nothing else new buyers that come along will see that there are a number of watchers. It can spur them to buy thinking others are interested........
Ping can't be removed or added. It's pre-ticked by default. So you don't need to try and add it yourself. Perhaps you could add a screenshot of where the issue is if you can't proceed with your listing?