David

178

Activity

Recent activity from David
  • David commented,

    I sometimes get the old style feedback, and sometimes the new style. It's TM's usual glacial pace of development, with a half-finished website which, at the current rate of progress, might be finished by the beginning of the next millennium. Or it might not.  I agree that the new style is awful. As usual. Cynical? Who, me?  

  • David commented,

    Is that the seller who states on their listings that they aren't liable for any variations between the description & photos and what you actually get after you've purchased? I certainly wouldn't buy anything from a company that has such a wide ranging disclaimer in their listings. I would also be surprised if it is permissible under Trade Me's terms and conditions to sell you something which could be completely different to what they describe and show. I would report it to Trade Me and see what they say.  

  • David commented,

    It seems such an obvious thing to do, I have no idea why Trade Me haven't implemented this long ago.  Buying a house vs buying a house for removal are two very different requirements, so separating them into different categories would help both groups of people. It should be a fairly quick and easy job. However, I'm not sure that Trade Me are actually implementing any improvements any more. Developments of any significance appear to have screeched to a halt. They seem to have all but stopped investing in the platform, and I wonder if they just don't have the staff (or the budget) to do very...

  • David commented,

    I think it could be a tough Christmas this year, sales seem to be down everywhere. I think a lot of people are struggling and cutting back right now. Added to the fact that Trade Me seems to be a declining platform, I think it's going to be much quieter than usual on here for a lot of sellers. Trade Me really should do something about the sell through rate and the listing allowance. It's easy to get into a downward spiral where sales fall, your stats get worse, you have to list less, so sales falls again... and around and around it goes. It's in no-one's best interest for it to work the way...

  • David commented,

    I agree Andrea. I just wish they would hurry up and sell the business. Hopefully we can then get past this short-term strategy of slashing service levels and increasing prices to make the business appear more valuable. That kind of approach can only be sustained for a relatively short period of time until even more customers walk away and the business goes into terminal decline.

  • David commented,

    A rise from 9.9% to 11.9% represents a fee increase of more than 20%. I'll be hit with that increase on more than half of my listings. I can't get away with the same level of price gouging with my customers (and I wouldn't want to), so this will have a significant negative impact on my business. It's sickening. Time to review the business strategy again *sigh*.

  • David commented,

    This problem has been there for a very long time, and it's quite annoying. It might be worth reporting it to Trade Me, but it's very hit and miss whether they will do anything about it. I've personally given up reporting bugs, as there are now so many of them, and Trade Me don't seem to have the resources these days to do anything other than to fight the most urgent fires.

  • David commented,

    Interestingly, there's a new story on Stuff today about the Commerce Commission currently taking an active interest in companies that may be making a profit out of credit card surcharges. They quote the example of 2degrees, who have recently reduced their fee from 1.75% to 1%. They haven't yet ruled out introducing additional regulations to limit the fees that companies can charge their customers, but they currently seem to be focusing on educating companies on their obligation to not profit from these fees. It will be very interesting to see how this develops.

  • David commented,

    The 0.8% cap only applies to the interchange fee. That is one component of credit card charges, and is the fee that is charged between the two banks involved in the transaction whenever the card is used. There are also other components that make up the total charge for using a credit card. Although 1.95% is relatively high compared to what many others are charging, there is no specific maximum legal fee, they just shouldn't be profiting from the charges. As a guide, Consumer NZ considers a total charge above 2.5% to be potentially excessive, but it's open to interpretation. Anyone attemptin...

  • David commented,

    I'd been expecting this to happen for some time. I'm surprised it's taken them this long. I suspect they just can't increase the headline success fees any more (or at least to any significant degree), so they're looking for less obvious ways to increase prices. I expect more increases like this in future, e.g. reduce/remove Top Seller benefits, increase Store fees, introduce more expensive promotional extras, move some categories into higher success fee brackets, increase prices for classifieds, etc. The owners are preparing to sell the business, so they have to find ways to increase revenu...