I would not offer refund as photo is proof of delivery. You won't be able to claim from the courier with this proof. You can still work through some things tho. Does the photo (has the buyer seen it?) indicate clearly where it was left? letterbox or elsewhere? This happened to me a couple of times and I got the party to check around the area again, and, to ask if anyone in the house had bought the parcel in. Both my parcels were found. One was sitting on the doorstep half an hour later! The other had been picked up by a family member.    

Thanks Callum. I'm still being chucked around between the 2 sites so haven't struck that yet. I find it interesting they cannot add an option at the top of the field for none or something similar to clarify. Surely if they can add a new brand they can add this? Especially when trade me guidelines state traders have to be clear about what they are selling. As trinced stated, misleading. 

Yes. We found if the auction was created under the new look parameters and was one of the ones that went out of date, as well as the other oddities, the quick relist option would not work. It just does not relist with the rest of them. They broke it. And please don't tell me to use my products. I just don't have the time to slog through that. My products just does not suit everyone.

On your won items page there is dispute resolution button for the auction. If the seller won't respond you can start a dispute via Trade Me. Takes a while to get through the process but starting it may push the seller to refund you. 

That is not a good situation. Sorry to see that is happening to you. I hope you kept copies of the advertisement you relied on. That is your evidence. The seller cannot use some old historic advertisement you have never seen. If you have the rego NZ Transport could possibly help you with the sellers full details and address. If you wish to pursue the COF requirement it could be very long winded. If you want to get your deposit back and walk away from it it may be simpler. Disputes Tribunal is likely your recourse for this. But fill out the trade me forms, these will give you all the sellers...

Hi Jennifer. 45 days is the shelf life for sold and unsolds so if it is past that it's gone. sometimes you can find it in your items I re-listed emails IF you opted to get them emailed in your settings, and, of course, hung on to them. PS this is the community page you are on for trade me buyers and sellers. TM members can help with advice :)  If you ever need to Contact Trade Me go to contact us bottom of any page and then look for the chat bubble.

Hi. If you check Trade Me buyer protection policy in the help pages, see below, it states the seller is to pay for return shipping for a not as described item. It is based on the principle why should the buyer pay anything for something they did not get. Sorry, probably not what you wanted to hear! If your item needs return shipping We expect: Not-as-described items to be returned to the seller. The seller to cover the cost of return shipping in these situations. The buyer and seller to work together in good faith, to get the item returned. Return shipping to be tracked. For items over $25...

No it isn't ok. Check out the page below in Trade Me help pages. Let her know it's against trade me T & C's. I imagine they didn't include that extra charge upfront in their auction text either? https://help.trademe.co.nz/hc/en-us/articles/360007000792-Listing-policies If they get difficult get TM to help you via Live Chat.

If you have withdrawn the offer you can't send another. This from the help pages.... Can be used once per listing. If a fixed price offer isn’t accepted, you can relist. and yes, you have to edit your price, duration & who you are sending the offer to on the one page before sending the offer.

Also, I have been able to drag a photo out of my photo's (click on it first so it's larger) to desktop and reuse it from there.