Hi Jennifer. 45 days is the shelf life for sold and unsolds so if it is past that it's gone. sometimes you can find it in your items I re-listed emails IF you opted to get them emailed in your settings, and, of course, hung on to them. PS this is the community page you are on for trade me buyers and sellers. TM members can help with advice :)  If you ever need to Contact Trade Me go to contact us bottom of any page and then look for the chat bubble.

Yes, that would be an irritating scenario! The success fee email is an automated one and it looks like the buyer chose the auto option to say I want to go ahead with the trade? So, you received the auto email for decline on the basis of what the buyer chose. S is spot on to suggest live chat to sort it.

Hi. Go to Contact Us at the bottom of any trade me page first and the live chat bubble will appear when staff are available. Help bubble gives me leave us a message template when I click on it. Took a few seconds to appear?

Hi Rana. I would place feedback as S suggested, keeping it within the feedback rules but factual and stating the buyer would not supply evidence of supposed damage. You cannot refund without proof!I had a similar one a long time ago and was supported by TM as the buyer never provided evidence. You can also place a note under the feedback given to you so anyone who sees it can also see your side of the story.. It is always worth asking TM to remove feedback if it is unfair or untrue. You also have your buyers email to send to them. Good luck :)

Hi Holly. check out this post on a similar problem and the advice. https://help.trademe.co.nz/hc/en-us/community/posts/6922575830415-Who-pays-for-returning-a-not-wanted-item- Perhaps the seller could arrange to have the courier to collect from you to comply with Trade Me T & Cs? If they won't play ball go to Contact Us to get some help via live chat from TM or perhaps start a dispute?.

Hi. If you check Trade Me buyer protection policy in the help pages, see below, it states the seller is to pay for return shipping for a not as described item. It is based on the principle why should the buyer pay anything for something they did not get. Sorry, probably not what you wanted to hear! If your item needs return shipping We expect: Not-as-described items to be returned to the seller. The seller to cover the cost of return shipping in these situations. The buyer and seller to work together in good faith, to get the item returned. Return shipping to be tracked. For items over $25...

No it isn't ok. Check out the page below in Trade Me help pages. Let her know it's against trade me T & C's. I imagine they didn't include that extra charge upfront in their auction text either? https://help.trademe.co.nz/hc/en-us/articles/360007000792-Listing-policies If they get difficult get TM to help you via Live Chat.

I had a buyer who emailed to let me know they were unable to place feedback via their phone or laptop. So not a one off. Something wrong in the system somewhere.

You can use any bag as long as it is of the dimensions shown in the book a courier system. You can even make your own out of a recycled courier bag you got something sent to you in, turn them inside out and re-use them, or any bag, make it go around again. Once again making sure they measure correctly to fit the options. If you make a 'parcel' or a box you may be charged the box rate which is more. Just make darn sure it looks like it's in a bag! :) I think if you want to buy specific Aramex bags you have to go to their website. It isn't part of Trade Me. But I have never done that.

If you have withdrawn the offer you can't send another. This from the help pages.... Can be used once per listing. If a fixed price offer isn’t accepted, you can relist. and yes, you have to edit your price, duration & who you are sending the offer to on the one page before sending the offer.