Yes. We found if the auction was created under the new look parameters and was one of the ones that went out of date, as well as the other oddities, the quick relist option would not work. It just does not relist with the rest of them. They broke it. And please don't tell me to use my products. I just don't have the time to slog through that. My products just does not suit everyone.

On your won items page there is dispute resolution button for the auction. If the seller won't respond you can start a dispute via Trade Me. Takes a while to get through the process but starting it may push the seller to refund you. 

That is not a good situation. Sorry to see that is happening to you. I hope you kept copies of the advertisement you relied on. That is your evidence. The seller cannot use some old historic advertisement you have never seen. If you have the rego NZ Transport could possibly help you with the sellers full details and address. If you wish to pursue the COF requirement it could be very long winded. If you want to get your deposit back and walk away from it it may be simpler. Disputes Tribunal is likely your recourse for this. But fill out the trade me forms, these will give you all the sellers...

Hi Linto. This sort of communication is not acceptable to trade me and there is a way to deal with it. As you no longer seem to need the item from this trader as you ordered another, you can go ahead with the dispute you lodged. You don't have to communicate with the seller any longer. You will get an email for your lodged dispute in a few days asking if the problem has been resolved. You just tick the box to say it hasn't. And you do that until you get your money back. You may have to be a bit strong and stand your ground. In one last email, you could tell the trader you will no longer rep...

Hi Jennifer. 45 days is the shelf life for sold and unsolds so if it is past that it's gone. sometimes you can find it in your items I re-listed emails IF you opted to get them emailed in your settings, and, of course, hung on to them. PS this is the community page you are on for trade me buyers and sellers. TM members can help with advice :)  If you ever need to Contact Trade Me go to contact us bottom of any page and then look for the chat bubble.

Yes, that would be an irritating scenario! The success fee email is an automated one and it looks like the buyer chose the auto option to say I want to go ahead with the trade? So, you received the auto email for decline on the basis of what the buyer chose. S is spot on to suggest live chat to sort it.

Hi. Go to Contact Us at the bottom of any trade me page first and the live chat bubble will appear when staff are available. Help bubble gives me leave us a message template when I click on it. Took a few seconds to appear?

Hi Rana. I would place feedback as S suggested, keeping it within the feedback rules but factual and stating the buyer would not supply evidence of supposed damage. You cannot refund without proof!I had a similar one a long time ago and was supported by TM as the buyer never provided evidence. You can also place a note under the feedback given to you so anyone who sees it can also see your side of the story.. It is always worth asking TM to remove feedback if it is unfair or untrue. You also have your buyers email to send to them. Good luck :)

Hi Holly. check out this post on a similar problem and the advice. https://help.trademe.co.nz/hc/en-us/community/posts/6922575830415-Who-pays-for-returning-a-not-wanted-item- Perhaps the seller could arrange to have the courier to collect from you to comply with Trade Me T & Cs? If they won't play ball go to Contact Us to get some help via live chat from TM or perhaps start a dispute?.

Hi. If you check Trade Me buyer protection policy in the help pages, see below, it states the seller is to pay for return shipping for a not as described item. It is based on the principle why should the buyer pay anything for something they did not get. Sorry, probably not what you wanted to hear! If your item needs return shipping We expect: Not-as-described items to be returned to the seller. The seller to cover the cost of return shipping in these situations. The buyer and seller to work together in good faith, to get the item returned. Return shipping to be tracked. For items over $25...