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james5460. this is not the contact trade me staff page. Perhaps you need to have a look at the terms and conditions of trading on this site. See the headings at the top of this page and click on them to find help. Trade me staff generally don't get involved with your trades. You are expected to read the conditions of trading here online and work within those parameters. the help pages will tell you how to sort things with a last resort of contacting trade me, which is not instant.
Yes. We found if the auction was created under the new look parameters and was one of the ones that went out of date, as well as the other oddities, the quick relist option would not work. It just does not relist with the rest of them. They broke it. And please don't tell me to use my products. I just don't have the time to slog through that. My products just does not suit everyone.
On your won items page there is dispute resolution button for the auction. If the seller won't respond you can start a dispute via Trade Me. Takes a while to get through the process but starting it may push the seller to refund you.
That is not a good situation. Sorry to see that is happening to you. I hope you kept copies of the advertisement you relied on. That is your evidence. The seller cannot use some old historic advertisement you have never seen. If you have the rego NZ Transport could possibly help you with the sellers full details and address. If you wish to pursue the COF requirement it could be very long winded. If you want to get your deposit back and walk away from it it may be simpler. Disputes Tribunal is likely your recourse for this. But fill out the trade me forms, these will give you all the sellers...
Hi Jennifer. 45 days is the shelf life for sold and unsolds so if it is past that it's gone. sometimes you can find it in your items I re-listed emails IF you opted to get them emailed in your settings, and, of course, hung on to them. PS this is the community page you are on for trade me buyers and sellers. TM members can help with advice :) If you ever need to Contact Trade Me go to contact us bottom of any page and then look for the chat bubble.
Hi Holly. check out this post on a similar problem and the advice. https://help.trademe.co.nz/hc/en-us/community/posts/6922575830415-Who-pays-for-returning-a-not-wanted-item- Perhaps the seller could arrange to have the courier to collect from you to comply with Trade Me T & Cs? If they won't play ball go to Contact Us to get some help via live chat from TM or perhaps start a dispute?.
Hi. If you check Trade Me buyer protection policy in the help pages, see below, it states the seller is to pay for return shipping for a not as described item. It is based on the principle why should the buyer pay anything for something they did not get. Sorry, probably not what you wanted to hear! If your item needs return shipping We expect: Not-as-described items to be returned to the seller. The seller to cover the cost of return shipping in these situations. The buyer and seller to work together in good faith, to get the item returned. Return shipping to be tracked. For items over $25...
No it isn't ok. Check out the page below in Trade Me help pages. Let her know it's against trade me T & C's. I imagine they didn't include that extra charge upfront in their auction text either? https://help.trademe.co.nz/hc/en-us/articles/360007000792-Listing-policies If they get difficult get TM to help you via Live Chat.
I had a buyer who emailed to let me know they were unable to place feedback via their phone or laptop. So not a one off. Something wrong in the system somewhere.
You can use any bag as long as it is of the dimensions shown in the book a courier system. You can even make your own out of a recycled courier bag you got something sent to you in, turn them inside out and re-use them, or any bag, make it go around again. Once again making sure they measure correctly to fit the options. If you make a 'parcel' or a box you may be charged the box rate which is more. Just make darn sure it looks like it's in a bag! :) I think if you want to buy specific Aramex bags you have to go to their website. It isn't part of Trade Me. But I have never done that.
Comments
Recent activity
Votes
james5460. this is not the contact trade me staff page. Perhaps you need to have a look at the terms and conditions of trading on this site. See the headings at the top of this page and click on them to find help. Trade me staff generally don't get involved with your trades. You are expected to read the conditions of trading here online and work within those parameters. the help pages will tell you how to sort things with a last resort of contacting trade me, which is not instant.
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Created
1 Vote
Yes. We found if the auction was created under the new look parameters and was one of the ones that went out of date, as well as the other oddities, the quick relist option would not work. It just does not relist with the rest of them. They broke it. And please don't tell me to use my products. I just don't have the time to slog through that. My products just does not suit everyone.
L
Created
2 Votes
On your won items page there is dispute resolution button for the auction. If the seller won't respond you can start a dispute via Trade Me. Takes a while to get through the process but starting it may push the seller to refund you.
L
Created
2 Votes
That is not a good situation. Sorry to see that is happening to you. I hope you kept copies of the advertisement you relied on. That is your evidence. The seller cannot use some old historic advertisement you have never seen. If you have the rego NZ Transport could possibly help you with the sellers full details and address. If you wish to pursue the COF requirement it could be very long winded. If you want to get your deposit back and walk away from it it may be simpler. Disputes Tribunal is likely your recourse for this. But fill out the trade me forms, these will give you all the sellers...
L
Created
2 Votes
Hi Jennifer. 45 days is the shelf life for sold and unsolds so if it is past that it's gone. sometimes you can find it in your items I re-listed emails IF you opted to get them emailed in your settings, and, of course, hung on to them. PS this is the community page you are on for trade me buyers and sellers. TM members can help with advice :) If you ever need to Contact Trade Me go to contact us bottom of any page and then look for the chat bubble.
L
Created
1 Vote
Hi Holly. check out this post on a similar problem and the advice. https://help.trademe.co.nz/hc/en-us/community/posts/6922575830415-Who-pays-for-returning-a-not-wanted-item- Perhaps the seller could arrange to have the courier to collect from you to comply with Trade Me T & Cs? If they won't play ball go to Contact Us to get some help via live chat from TM or perhaps start a dispute?.
L
Created
1 Vote
Hi. If you check Trade Me buyer protection policy in the help pages, see below, it states the seller is to pay for return shipping for a not as described item. It is based on the principle why should the buyer pay anything for something they did not get. Sorry, probably not what you wanted to hear! If your item needs return shipping We expect: Not-as-described items to be returned to the seller. The seller to cover the cost of return shipping in these situations. The buyer and seller to work together in good faith, to get the item returned. Return shipping to be tracked. For items over $25...
L
Created
1 Vote
No it isn't ok. Check out the page below in Trade Me help pages. Let her know it's against trade me T & C's. I imagine they didn't include that extra charge upfront in their auction text either? https://help.trademe.co.nz/hc/en-us/articles/360007000792-Listing-policies If they get difficult get TM to help you via Live Chat.
L
Created
2 Votes
I had a buyer who emailed to let me know they were unable to place feedback via their phone or laptop. So not a one off. Something wrong in the system somewhere.
L
Created
1 Vote
You can use any bag as long as it is of the dimensions shown in the book a courier system. You can even make your own out of a recycled courier bag you got something sent to you in, turn them inside out and re-use them, or any bag, make it go around again. Once again making sure they measure correctly to fit the options. If you make a 'parcel' or a box you may be charged the box rate which is more. Just make darn sure it looks like it's in a bag! :) I think if you want to buy specific Aramex bags you have to go to their website. It isn't part of Trade Me. But I have never done that.
L
Created
1 Vote