Hi. Go to Contact Us at the bottom of any trade me page first and the live chat bubble will appear when staff are available. Help bubble gives me leave us a message template when I click on it. Took a few seconds to appear?

Hi Rana. I would place feedback as S suggested, keeping it within the feedback rules but factual and stating the buyer would not supply evidence of supposed damage. You cannot refund without proof!I had a similar one a long time ago and was supported by TM as the buyer never provided evidence. You can also place a note under the feedback given to you so anyone who sees it can also see your side of the story.. It is always worth asking TM to remove feedback if it is unfair or untrue. You also have your buyers email to send to them. Good luck :)

Hi Holly. check out this post on a similar problem and the advice. https://help.trademe.co.nz/hc/en-us/community/posts/6922575830415-Who-pays-for-returning-a-not-wanted-item- Perhaps the seller could arrange to have the courier to collect from you to comply with Trade Me T & Cs? If they won't play ball go to Contact Us to get some help via live chat from TM or perhaps start a dispute?.

Hi. If you check Trade Me buyer protection policy in the help pages, see below, it states the seller is to pay for return shipping for a not as described item. It is based on the principle why should the buyer pay anything for something they did not get. Sorry, probably not what you wanted to hear! If your item needs return shipping We expect: Not-as-described items to be returned to the seller. The seller to cover the cost of return shipping in these situations. The buyer and seller to work together in good faith, to get the item returned. Return shipping to be tracked. For items over $25...

No it isn't ok. Check out the page below in Trade Me help pages. Let her know it's against trade me T & C's. I imagine they didn't include that extra charge upfront in their auction text either? https://help.trademe.co.nz/hc/en-us/articles/360007000792-Listing-policies If they get difficult get TM to help you via Live Chat.

If anyone needs to restore a listing from the sold page you can use sell similar item. Good design from TM to have the sold page view differ from the Unsold page view so people don't accidentally relist their solds. Easy to do on a tired day! Then you can be stuck with withdrawal fees and trying to unravel it all with TM. If watchers are keen enough they will find the listing again. A few also check their items I lost page to see if something went wonky and the item is listed again. :)

I had a buyer who emailed to let me know they were unable to place feedback via their phone or laptop. So not a one off. Something wrong in the system somewhere.

You can use any bag as long as it is of the dimensions shown in the book a courier system. You can even make your own out of a recycled courier bag you got something sent to you in, turn them inside out and re-use them, or any bag, make it go around again. Once again making sure they measure correctly to fit the options. If you make a 'parcel' or a box you may be charged the box rate which is more. Just make darn sure it looks like it's in a bag! :) I think if you want to buy specific Aramex bags you have to go to their website. It isn't part of Trade Me. But I have never done that.

If you have withdrawn the offer you can't send another. This from the help pages.... Can be used once per listing. If a fixed price offer isn’t accepted, you can relist. and yes, you have to edit your price, duration & who you are sending the offer to on the one page before sending the offer.

Also, I have been able to drag a photo out of my photo's (click on it first so it's larger) to desktop and reuse it from there.