Unfortunately, some of us changed over and there ain't no going back. 

Callum - how are you differentiating between urban and rural costs in your template?

It's quite untrue - so I wouldn't really on it too much.

Hi Yvonne, You don't need to mention on your listings that you don't send to PO boxes as a PO box address cannot be used for pick up or delivery when using book a courier - this is stated on our help pages and you can check this out here. I'm not sure what you're referring to by the courier cost issue - no worries though if you can just reply back to this email and explain further. >From there, I'll be able to give you a hand. Cheers,  SavannahCustomer Experience

I have been having ongoing chats with Trade Me about this and yesterday I was informed that sending to PO Boxes through BAC using NZ Post is a no-no. I've been doing it for years? I have entered two shipping options in my template - one for Aramex (which is the cheaper option), the other through NZ Post which includes PO Boxes and areas that Aramex classes as rural - as there is no clarification on my auctions on which one is which - guess which ones buyers will choose!

I can't get beyond the 'print shipping label' button - it just sits and sits - I then have to go to my emails and book from there - a bit more faffing around...

Robyn - Thank you so much for that. :)

Robyn, Have you managed to go back to your own template - I don't seem to be able to?

That is really strange. Can you do it from the confirmation email?

Why don't they just make it easy?