Kia ora Kieran. Yvonne's advice was spot on and for this category you need to use the desktop site. I'm sorry you haven't heard back from our team after trying to get in touch. You can use Chat to speak to someone right away.

Hi there everyone. Sorry to read this. It's such a pain when emails you rely on aren't received. From time to time, some email clients may filter messages from us to your Junk or Spam folder – especially if you’ve got a number of notifications about Watchlist items coming to you daily. It sounds strange but this can happen all of a sudden, even if you've been receiving them just fine for a long time. It’s a good idea to add @trademe.co.nz to your safe sender list so you don’t miss anything. Hopefully that will do the trick. 

Hi Kodie, I saw your most recent post and have moved this original one back into Community. It had been archived since there had been no additional comments on it for a week from anyone which suggested the issue had resolved. 

Hi Kodie. Is it the latest version of Chrome that you're using on your desktop and laptop? 

Kia ora Community.  Unfortunately, scams are on the rise across the world and we aren’t immune to it here at Trade Me. As criminals begin to get more and more sophisticated, we continue to do everything we can to keep our members safe.  While we can’t discuss the tools and processes we put in place behind the scenes (without giving scammers a blackbook about how we operate), please know we are constantly looking at what else we can implement to protect our community. Part of that is ensuring our members are vigilant which is why our next member newsletter is dedicated to reminding all our m...

Hi Nerida, I'm sorry to read about what has happened with this trade and that you've had problems reaching us. I'm not sure why the pages wouldn't be loading for you - have you tried using another device? If you click here, you will be able to report this to us. If that still isn't working for you, visit the Contact us page where you can email or Live Chat with us.

Hi Mark. If there is a particular listing you'd like to look up, you can enter the listing number (which you might have on an email) into the search bar. Otherwise, if you have no record of the listing number, feel free to contact us on email or chat and we can find that for you. 

Kia ora Milan. Due to a recent update, Q cards are no longer supported via Ping. This means you'll need to use another payment method or a different card (Q Mastercard is still accepted). If there is any change to this, I'll update this post. Thanks.

Thanks for posting Peter and Neil. When a courier is booked, the cost is based on the buyer’s delivery address so from time to time it can be a bit higher (or lower!) than the quote given, since their address is unknown when the estimates are generated.  You can contact us about specific examples of this through email or chat, or you can reach out to the buyer about paying the difference on the basis that the quoted price was an estimate.   

Hi Heather, our Buying guide does in fact suggest using quotation marks to help refine a search.