Hi Leanda, sorry to read this. We would definitely want to follow up with that buyer on your behalf. Please do reach out with the trade info and we can lend a hand.

Thanks for this, everyone. We've now updated the Help article to make it clear that offers are open for 24 hours.

Thanks Callum, that discrepancy has now been corrected. Currently Ping withdrawals are transferred out on business days. Apologies for any confusion that's caused.  We are based here in Aotearoa and operate on NZ standard time.

Thanks for sharing your recent experiences, everyone. I'm really sorry to read that things aren't always friendly; I understand how upsetting that can feel. Please remember that you can reach out to us and let us know when things take a turn. We don't tolerate abusive, retaliatory or defamatory comments or feedback. We would also want to hear about any interaction where there's been any discriminatory or intimidating conduct. 

Thanks team. Those of you that have had that error, when you have a moment could you please jump on Chat so we can get the details of those particular trades? That's something we will want to investigate.🧐

Hi everyone. I've just added an official comment to this post - you can see it at the top under the opening comment, for ease of reference. 

Hi JLG, it looks like that refund was made. Double check your account statement and if you can't see it there, follow those steps shared above and speak to an agent on Live Chat 🙂

Sorry to read that Glenn. Get in touch on Live Chat and we'll be able to help with that email change. The agent can also look into why you're getting that error. 

Hi Egreen, there are details of our Trader plan here, for those who qualify as a RMVT and list more than 10 cars a year on Trade Me.

Hi everyone. Some comments have been removed from this post since they weren't in keeping with the spirit of Community - please always follow our guidelines when you comment or post. We work hard to keep a balanced dialogue open here on Community, however we don't tolerate overly disparaging comments towards others or towards us.Ngā mihi.