Hey Eric! Could you pop down to the Contact Us section of the site, and let us know the details of the issue you have run into, please? I want to make sure this gets looked into properly. It's also a good idea to check if you have the most up-to-date version of the app as this could be the issue.

Hey Ben! If you pop down to the Contact Us section of the site and get in touch directly we'll be able to help sort out the success fee refund for you. You can Send us a message or jump in Chat if you want this sorted urgently.  

Hey Amanda! If you head to our help page on top-ups, you'll be able to see the different methods we have for popping credit into your Trade Me accountIf you're having trouble using the app, it might be worth a try to use the website instead. If you head to My Trade Me, then to the add credit section you can use your card. Head here while logged in to make things easier