They said my verification was incomplete idk how but yeah

I finally got an email from them after so long. Hopefully this time my payment comes through.

Hi, I urgently need a Trade Me employee to help resolve this issue. I completed my First AML identity verification on 14 October, yet my $1,760 Ping withdrawal was cancelled on 19 October, and my withdrawals are now disabled. I’ve submitted multiple support requests and a formal dispute (#5799475), but I’ve received no proper response. Some tickets have even been closed without resolving anything. This is extremely frustrating and unacceptable. I’m flying overseas in just a few days and urgently need access to my money. I need an actual employee to contact me, explain what’s happening, ...