In that instance I would hope that TradeMe reaches out to me first and doesn't just send the money back!
I totally agree, we use the same type of technology in my role and while it requires intervention, the only thing we have to see is if the identification verification is a 'pass' or whether more information is required (which is rare unless someone lives in a shared living arrangement etc). It takes about 1 minute to check that verification, this could easily be set up to be automated if they have the systems in place. I think in relation to the way trademe customer care operates, being that I am a manager in this field and have a team myself, the website SLA's need to either be dynamic, sh...
Thanks everyone who have responded, this has been helpful. Apologies if my message seemed ranty, but when you have $700 thats sort of just no where and no one replies to you its not that ideal!
Hi team, Does anyone have any help they can give me in relation to requesting PING to pay out? I got an alert from the fraud team to complete my ID Verification when I requested payout, at that point I had already packaged and arranged the collection of the item because PING had received the money. I've heard nothing since (this was on the 07/09) and my PING balance is now $0.00. TradeMe help has a chat bot that doesn't actually help and just lodges ZenDesk tickets with no one responding, there are no clear complaint procedures with TradeMe, no email address to contact or phone number to ca...