App and site troubleshooting

Error messages – what they mean, and what to do.

If you run into an error on the site or app, we've got tips to help you. 

1. Restart

Completely close the app (rather than just exiting), then re-open it.

2. Internet

A strong internet connection is important, to get the most out of the Trade Me app.

  • Try switching between WiFi and mobile data, if available.
  • Disable VPN, if you use one.
  • Restart your modem/router, if using WiFi.

 

3. Reinstall

Re-install the app to start fresh.

1. Press and hold the app icon.
2. Select Remove app, then Delete app.
3. Re-download Trade Me from the App Store:
Download Trade Me for iOS from the App Store

1. Restart

Completely close the app (rather than just exiting), then re-open it.

2. Internet

A strong internet connection is important, to get the most out of the Trade Me app.

  • Try switching between WiFi and mobile data, if available.
  • Disable VPN, if you use one.
  • Restart your modem/router, if using WiFi.

 

3. Reinstall

Re-install the app to start fresh.

1. Press and hold the app icon from the home screen or app drawer.
2. Select Remove app or Delete app.
3. Re-download Trade Me from Google Play:
Download Trade Me for Android from Google Play

Error code What it means Troubleshooting tips
400 Bad request – usually an incorrect URL, or corrupt browsing data.
  1. If you've copied and pasted a link, double-check it's correct.
  2. Clear browsing data.
  3. Disable browser extensions.
404 Not found – the page you're trying to get to doesn't exist.
  1. Refresh the page.
  2. If you've copied and pasted a link, double-check it's correct.
  3. Clear browsing data.
  4. Disable browser extensions.
408 Request timeout – it's taken too long to connect your device with our systems.
  1. Refresh the page.
  2. Check your internet connection:
     – Restart your modem/router.
     – Disable VPN, if you use one.
  3. Test your internet speed. If it's slow, move closer to your router.
  4. Clear browsing data.
500, 501, 502, 503, 504 It's not you, it's us – we're having some issues at our end. We're automatically notified so we can get things fixed.
  1. Grab a cuppa and hang tight.
  2. Our tech teams will be working hard on rolling out a fix.

 

Site maintenance

  • From time to time (usually once a month), we need to perform scheduled maintenance.
  • This always takes place between 1:00-2:00 AM.
  • Listings scheduled to close during this time are extended by one hour.

Still need help? Get tips and advice from fellow Trade Me members – on Community.



Thank you for your feedback!
This form is for anonymous article feedback and we aren't able to reply. If you need help, please contact us.
Something went wrong
Try the action again, or get in touch with us.