What to do if you come across a listing that might be misleading. Most reports will let us know what's not right and why – and where the problem is.
All listings on Trade Me need to be described fully and accurately, to make sure there aren't any disputes. Professional sellers have further obligations.
When a listing might be misleading
A listing might not be fully accurate, or have enough info. Often it's a case of the seller being well-intentioned, but not knowing everything about what they're selling.
Other times, it might be that they've been given incorrect info from someone else, or a simple spelling mistake.
Claims about an item can only be made if they can be backed up with evidence. If you're not 100% sure, or don't have evidence – leave it out of your description.
From time to time, we might request some more information about a listing, to make sure things are above-board.
What to do if you think a listing is misleading
If there's not quite enough info, or the seller has made a genuine mistake – ask the seller a question.
If you think a listing is misleading or inaccurate, let us know by using Community Watch at the bottom of the listing.
When reporting a misleading or inaccurate listing, include:
- Specifically what about the listing isn't right.
- What you think it should or shouldn't say.
- How you know this – attach any evidence to back up your report.
When we receive a report, our team of experts will review the listing – and follow up with appropriate action.