Contacting our Customer Experience team

When you contact Trade Me, you’ll always be helped by real and friendly humans – our Customer Support team is based in Wellington.

Send us a message 

If you can’t find what you’re looking for in our Help Center, you can send us a message

Live chat 

We’re here to help on live chat, 7 days a week. When we’re online, you’ll be able to select ‘Chat’ at the bottom of your screen to get in touch with us.

Top Sellers

If you’re a Top Seller, we prioritise your support requests – send us a message or get in touch with us via live chat.

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