Contacting our Customer Experience team

When you contact Trade Me, you’ll always be helped by real and friendly humans – our Customer Support team is based in Wellington.

Send us a message

If you can’t find what you’re looking for in our Help Centre, you can send us a message.

We’re here to help on live chat, 7 days a week. When we’re online, you’ll be able to select ‘Chat’ at the bottom of the Contact Us page.

If you’re a Top Seller, we prioritise your support requests – send us a message or get in touch with us via live chat.

You can contact our dedicated Trust and Safety team, who can help with disputes and issues with site safety.

You can reach out to us via email, or live chat.

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