If you think a charge is fraudulent, please call our Trust and Safety team urgently on 0800 334 332. We’re available from 7:00 am until midnight, seven days a week.
Before contacting us about an unknown charge, check the following:
- Trade Me account statement
You can access your account statement on our desktop site through ‘My Trade Me’. This has all transactions made to your membership.
- 'Won’ items – if the charge was in the last 45 days
All purchased listings stay in your ‘Won’ items for 45 days after the listings closed.
- Who has access to your payment methods
Make sure no-one else has your card or bank details saved – this info may have been added to another Trade Me account in the past.
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If you have an unknown charge – we can help.
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