Contacting the buyer

Problems contacting the buyer? Find out what to do.

When you sell an item, you can contact the buyer – to arrange things like payment and delivery.


Email

Where to find the buyer’s email address:

  • Sale confirmation email.
  • Sold items – within 45 days of the listing closing (except classified listings).

Trade Me Messages

Messages is available on the Trade Me app (v108.2 or later) – for Marketplace and Motors listings in your Sold items.

  1. Open the listing from your Sold items in the app.
  2. Select ‘Message the buyer’.
  1. Open the listing from your Sold items in the app.
  2. Select ‘Message the buyer’.

To use Messages, download Trade Me for iOS or Trade Me for Android.

Both the buyer and seller need to be using the app. If Messages isn’t available, email the buyer instead.


Payment instructions

Your payment instructions can be automatically sent to the buyer when a listing is won. If you haven't set this up yet – find out how.

You can also send payment instructions manually from your 'Sold' page.


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